Crisis denial

Ever been in a pub or restaurant when a fire alarm is activated and nobody reacts? People just assume it’s a test or false alarm and take no action.

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Jim Preen
Owning a Crisis

I recently gave a talk to one of our clients in the automotive sector titled ‘Owning A Crisis’.

To illustrate my argument, I used three case studies: United Airlines passenger removal, the Volkswagen emissions scandal and the BA cyber-attack.

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Jim Preen
Drones: The micro menace

Drones have now disrupted flights at both Gatwick and Heathrow airport. At Heathrow the disruption lasted just a few hours; at Gatwick it was far more serious where tens of thousands of passengers saw their flights cancelled or delayed. Drones are the new micro menace.

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Jim Preen
Is your business crisis ready?

Crises come in many forms. Some are self-inflicted: the doctor being forcibly removed from the United Airlines plane springs to mind. A crisis might be a bolt from the blue: perhaps a cyber-attack. Or social media trolls amplify a piece of misinformation and suddenly there’s a witch-hunt against your company. So is your business crisis ready?

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Richard Whitby