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Crisis Solutions

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Profiling the perfect crisis manager

Handling a crisis can test the hardiest individual. What are the essential qualities needed for such a job?

  • Must exhibit integrity, credibility and compassion
  • Have confidence in their abilities
  • May need to show contrition if that’s appropriate
  • Sometimes sorry really is the hardest word
  • A team player, someone who doesn’t work in a silo
  • Good communication skills
  • Ability to disentangle the impacts from the facts
  • Ability to identify and prioritise tasks that need to be undertaken
  • Able to cope with a huge workload
  • Ability to assimilate a great deal of information
  • And to filter out the facts that matter and those that don’t
  • An understanding of what essential information is missing and where to go to find it

What have I missed?