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Passing the ACID Test

A crisis response can’t be automated. Overcoming a crisis is about judgment and choices. A dynamic, focused response is required; one that concentrates on impacts rather than causes. Understanding the impacts a crisis is having on your organisation will provide sharp-focus on what needs to be done. A crisis has been described as a brutal […]

Crisis simulation jargon buster

At Crisis Solutions we pride ourselves on being as jargon free as possible, but during exercises and tests we do use certain acronyms and phrases that might confuse. To old hands they will be second nature, but for those new to business continuity they may be as clear as ancient Aramaic. So here is the […]

Crisis Comms and the CEO

Recent crises in Malaysia and Korea have highlighted the new pressures that senior executives and government officials face during a crisis. These days CEOs have to be visible during  an emergency. If the media feels they’re hiding, questions will be asked. Why’s she not taking responsibility? What’s he got to hide? Part of the problem […]

Social media DIY!

Social media DIY! At Crisis Solutions we work with some of the biggest companies in the UK – banks, supermarkets, insurance brokers and so forth, but we also work with a lot of small companies. On this blog I try to write (hopefully) informative and sometimes (hopefully) amusing articles, but I’m aware that a lot […]

Crisis communications and the importance of buckets

Crisis communications and the importance of buckets Here’s a simple but effective way of looking at crisis communications. It can help your strategic comms response, your social media policy and individual interviews and interactions with journalists. Think in terms of buckets! During a crisis these buckets need to be filled with messages and distributed to […]

“Brave new Media” article

“Brave new Media” article Jim Preen, head of comms at Crisis Solutions, has his article Brave new Media republished in Business 2 Community. Here’s a taste: People involved in crisis communications are obsessed with social media. Newspapers, TV, internal comms are all very well, but Facebook, Twitter, Instagram, Foursquare and YouTube, that’s where the real […]

Life imitates art

Life imitates art At Crisis Solutions we’re working right up to the Christmas break. Tomorrow we deliver a crisis skills workshop to a global engineering company in Dusseldorf, Germany. We’ve helped them improve their crisis skills on many previous occasions. This time they wanted us to create a scenario that was outside their normal business […]