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Leadership

Profiling the perfect crisis manager

Handling a crisis can test the hardiest individual. What are the essential qualities needed for such a job? Must exhibit integrity, credibility and compassion Have confidence in their abilities May need to show contrition if that’s appropriate Sometimes sorry really is the hardest word A team player, someone who doesn’t work in a silo Good […]

Red Funnel Ferry collision: Poor Crisis Communication

Yesterday a Red Funnel Ferry hit several moored yachts and ran aground just off Cowes in the Isle of Wight. Fortunately nobody was hurt as a result of the collision, which happened in thick fog. A sunken yacht with her mast poking out of the water was confirmed by the coastguard as having been hit […]

Crisis Leadership: Sir Craig Mackey

An inquest into the death of the Westminster attacker, Khalid Masood, heard that Sir Craig Mackey, Deputy Commissioner of the Metropolitan Police, was being driven out of the Houses of Parliament on 22 March 2017 and witnessed Masood stabbing PC Keith Palmer to death. Masood had run down pedestrians on Westminster Bridge and crashed his […]