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Breakfast with His Excellency

‘What makes crisis capability world-class?’ At seven thirty yesterday morning the sun shone on the City of London, as gusts of freezing wind propelled City workers to their desks. A lucky few were headed to the Crisis Solutions breakfast seminar held this time across from the stately pile that is the Bank of England. The […]

Crisis simulation jargon buster

At Crisis Solutions we pride ourselves on being as jargon free as possible, but during exercises and tests we do use certain acronyms and phrases that might confuse. To old hands they will be second nature, but for those new to business continuity they may be as clear as ancient Aramaic. So here is the […]

Crisis Comms and the CEO

Recent crises in Malaysia and Korea have highlighted the new pressures that senior executives and government officials face during a crisis. These days CEOs have to be visible during  an emergency. If the media feels they’re hiding, questions will be asked. Why’s she not taking responsibility? What’s he got to hide? Part of the problem […]

Crisis Solutions up for BCI award

Crisis Solutions up for BCI award Crisis Solutions is proud to announce that the company has been shortlisted for a very prestigious award. The Business Continuity Institute European Awards ceremony takes place on 21st May in Amsterdam and Crisis Solutions has been shortlisted under the category of Business Continuity Provider (Service) of the Year. The BCI […]

Build resilience after a crisis

Resilience after a crisis One of the least understood aspects of a crisis is post-crisis evaluation and recovery. Once an incident is over it’s tempting for all concerned to forget and move on even if managers know that lessons should be learnt. If no evaluation takes place there can be no action plan and without […]

MH370 Communication breakdown

Communication breakdown It’s a truism among journalists that the same stories come round again and again albeit in slightly different guises. An entirely new story is almost unheard of, but that’s the category the disappearance of Malaysian flight 370 falls into. At the time of writing, no evidence or wreckage from the plane has been […]

Simulations in crisis

Crisis simulations Running exercises or crisis simulations can be tricky and unexpected issues can arrive unannounced. I thought it might be beneficial to canvas the opinions of some fellow crisis management professionals to see what problems they’ve faced during an exercise. Here are fourteen thoughts: A small group of players elect to (how to put […]

What is business continuity for?

Business continuity It may seem a heady topic for a Monday morning so perhaps you might want to grab a coffee first, but how do you view business continuity? How do you sell it to your bosses? What is its role within your company? When asked these questions, seasoned BC professionals seem to fall into […]

Twitter literate 2 (tweeting in a crisis)

Following on from my last post, here are some thoughts on how to use (should I say leverage?) Twitter in a crisis. You may have out sourced media monitoring, but Twitter is a fantastic resource to learn what it being said about your organisation. Find the relevant hashtags and tweeters and follow. Create your own […]

Twitter literate

Some people struggle with Twitter. Often these are folks who use social media, typically Facebook, but can’t get a handle on Twitter, which seems to be machine gun bursts of jargon, acronyms, hashtags and links. I’ve heard people say it: ‘Why would I use Twitter?’ It might be helpful to think in these terms. Facebook […]