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Decision-making

Profiling the perfect crisis manager

Handling a crisis can test the hardiest individual. What are the essential qualities needed for such a job? Must exhibit integrity, credibility and compassion Have confidence in their abilities May need to show contrition if that’s appropriate Sometimes sorry really is the hardest word A team player, someone who doesn’t work in a silo Good […]

Is your business crisis ready?

Crises come in many forms. Some are self-inflicted: the doctor being forcibly removed from the United Airlines plane springs to mind. A crisis might be a bolt from the blue: perhaps a cyber-attack. Or social media trolls amplify a piece of misinformation and suddenly there’s a witch-hunt against your company. So is your business crisis ready? […]

The Art of Strategy: Look ahead and reason back

Anyone who has worked with Crisis Solutions will know that strategic thinking lies at the heart of our crisis management training. In a serious incident we think it essential that a Strategic Intent is identified at the outset. This device provides an over-arching goal for all those involved in overcoming a crisis. A Strategic Intent provides focus […]

Crisis Leadership

Recently I’ve been thinking about crisis leadership and have compiled 10 thoughts on the subject. During a crisis it’s not bad news that makes people panic, but rather conflicting messages from those in authority. Crises can be slotted into three boxes: Longevity, Intensity, and Gravity. Each of these factors has an effect on a leader’s […]

Crisis Management in six letters

ACTION Activate your Crisis Team Convene the right people quickly How will you contact them? Determine roles and responsibilities Who will be physically present and who will dial in? Consider the Facts and Impacts What impact is this issue having on your organisation What is being said on social media? Get situation reports from all […]

Don’t take that decision, the time isn’t ripe

It’s decision-making, stupid! He would never have put it in those words, but my old boss thought that when it came to crisis management, decision-making was the rock on which so many crisis management teams foundered. And by this he meant not only taking the right decisions but taking them at the right time. You […]