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Crisis management

Ten thoughts on crisis leadership

1. During a crisis, it’s not bad news that makes people panic, but rather conflicting messages from those in authority. 2. During a crisis an ineffective leader will continue demanding a higher quantity and quality of information, but still prevaricate. It’s sometimes called analysis paralysis. 3. Time limit is an important issue in crisis management. A […]

How do you describe what you do at your neighbour’s BBQ?

It’s not always easy to describe to those not involved in crisis management or business continuity exactly what it is we do. Inevitably people jump to conclusions and think we must be another arm of the emergency services or perhaps just dispense crisis PR. So, I posed the question: ‘How do you describe what you […]

Profiling the perfect crisis manager

Handling a crisis can test the hardiest individual. What are the essential qualities needed for such a job? Must exhibit integrity, credibility and compassion Have confidence in their abilities May need to show contrition if that’s appropriate Sometimes sorry really is the hardest word A team player, someone who doesn’t work in a silo Good […]

Is your business crisis ready?

Crises come in many forms. Some are self-inflicted: the doctor being forcibly removed from the United Airlines plane springs to mind. A crisis might be a bolt from the blue: perhaps a cyber-attack. Or social media trolls amplify a piece of misinformation and suddenly there’s a witch-hunt against your company. So is your business crisis ready? […]

Generic plans, specific playbooks and asymmetric attacks

At the heart of crisis management and business continuity there’s always a push and pull between planning for specific and nonspecific threats. The essence of a sound business continuity plan is its ability to counter threats of almost any nature. At their heart BC plans are typically generic and don’t seek to ameliorate a particular […]

The Virtual Exercise Manager

A new service from Crisis Solutions Crisis Solutions is delighted to launch The Virtual Exercise Manager a new service to help take your crisis exercises to the next level. The Virtual Exercise Manager allows you to design and run your exercises and bring them to life. It has the ability to stream social media, broadcast […]

Why you must run an annual crisis exercise

Anyone working at an organisation that has suffered a crisis will remember the moment they discovered the light at the end of the tunnel wasn’t a beacon guiding them to corporate success but rather an oncoming express train with lights flashing and brakes squealing. These days that train takes many forms; it could be a […]

Sewing needles in strawberries devastate Australian farmers

Risks take many shapes and forms. The latest comes in the seemingly innocent guise of a sewing needle. It’s not front page news in the UK, but the discovery of needles hidden in strawberries, has caused alarm across Australia. Punnets of contaminated strawberries have been reported across six Australian states, with several brands being recalled. The […]

TSB Boss forced to quit in wake of IT meltdown

At Crisis Solutions, much of our work is with the financial sector and there is little that banks fear more than IT failure or data-breaches. These now form the basis for many of our crisis simulation exercises. As Head of Media at Crisis Solutions I’m responsible for writing and producing the simulated news clips shown […]

Slavery in the supply chain

The threat of slavery or unethical behaviour in a firm’s supply chain is not receiving the attention it should, particularly by those who work in crisis management. Firms are judged by the company they keep, and if they employ or work with partners who are guilty of such practises, this represents a massive potential hit […]