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Profiling the perfect crisis manager

Handling a crisis can test the hardiest individual. What are the essential qualities needed for such a job? Must exhibit integrity, credibility and compassion Have confidence in their abilities May need to show contrition if that’s appropriate Sometimes sorry really is the hardest word A team player, someone who doesn’t work in a silo Good […]

Generic plans, specific playbooks and asymmetric attacks

At the heart of crisis management and business continuity there’s always a push and pull between planning for specific and nonspecific threats. The essence of a sound business continuity plan is its ability to counter threats of almost any nature. At their heart BC plans are typically generic and don’t seek to ameliorate a particular […]

The Virtual Exercise Manager

A new service from Crisis Solutions Crisis Solutions is delighted to launch The Virtual Exercise Manager a new service to help take your crisis exercises to the next level. The Virtual Exercise Manager allows you to design and run your exercises and bring them to life. It has the ability to stream social media, broadcast […]

TSB Boss forced to quit in wake of IT meltdown

At Crisis Solutions, much of our work is with the financial sector and there is little that banks fear more than IT failure or data-breaches. These now form the basis for many of our crisis simulation exercises. As Head of Media at Crisis Solutions I’m responsible for writing and producing the simulated news clips shown […]

Slavery in the supply chain

The threat of slavery or unethical behaviour in a firm’s supply chain is not receiving the attention it should, particularly by those who work in crisis management. Firms are judged by the company they keep, and if they employ or work with partners who are guilty of such practises, this represents a massive potential hit […]

Facebook CEO Mark Zuckerberg finally breaks cover

Following the data breach allegations involving Cambridge Analytica, Facebook started haemorrhaging money like a drunk punter at the races. At one point $50 billion was knocked off the company’s market capitalisation. The CEO Mark Zuckerberg chose to go to ground and say nothing and was roundly criticised for doing so. However last night the Zuck […]

Plan beats no plan

Reading the Evening Standard on the tube during the rush hour at the height of summer is not a relaxing pastime. The mercury must be busting through 35c, everyone is hot, sweaty and irritable and your newspaper is crushed up against some fellow commuter’s back. But catching a glimpse of the opening paragraph of yesterday’s leading […]

Tough times for UK bosses

These are tough times for UK Chief Executives if you believe a recent report from KPMG. Blame political uncertainty, Brexit or the unremitting terror attacks, it’s hardly surprising that only 65% of UK CEOs have a confident outlook for the global economy over the next three years; down from 80% last year. Digging in to […]

British Airways: Reputation meltdown

British Airways has just suffered a torrid bank holiday weekend with all flights cancelled and thousands of disgruntled passengers making their anger felt on social media. A massive IT meltdown has triggered reputation meltdown. The cause for once was not cyber related as was first suspected. More than £350m has been wiped off the value of […]

Cyber-protection following the ‘WannaCry’ attack

What to do now and how to plan and prepare for future cyber-attacks Friday’s WannaCry cyber-attack has kicked up quite a storm. The global reach has been unprecedented and the language used to describe it, nothing short of incendiary. The Microsoft president, Brad Smith called it the equivalent of “the U.S. military having some of […]