Crisis communication during a cyber-attack
During an incident or crisis, the nightmare scenario for a comms team is not having the full facts and impacts to hand. Not knowing the full extent of a crisis will see comms forever playing catch-up with the media and unable to get on...
‘How much does a pint of milk cost, minister?’
Crisis Comms shortcut If you’re talking to the press, particularly in a crisis, beware the personal question. The classic, which often surfaced during election...
Plan beats no plan
Reading the Evening Standard on the tube during the rush hour at the height of summer is not a relaxing pastime. The mercury must...