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Case Study

British Airways: Reputation meltdown

British Airways has just suffered a torrid bank holiday weekend with all flights cancelled and thousands of disgruntled passengers making their anger felt on social media. A massive IT meltdown has triggered reputation meltdown. The cause for once was not cyber related as was first suspected. More than £350m has been wiped off the value of […]

Cyber-protection following the ‘WannaCry’ attack

What to do now and how to plan and prepare for future cyber-attacks Friday’s WannaCry cyber-attack has kicked up quite a storm. The global reach has been unprecedented and the language used to describe it, nothing short of incendiary. The Microsoft president, Brad Smith called it the equivalent of “the U.S. military having some of […]

Hack attack? The French fight back

Worried your company could face digital disruption, that hackers might come calling? Here’s proof you can fight back. Hacking political campaigns is starting to become almost routine. The Democratic party in the US were subject to the delicate attentions of Russian hackers and the fallout from that, with the sacking of FBI director James Comey, […]

United Airlines suffers PR turbulence

Let’s face it United Airlines has form. In March of this year they were engulfed in the choppy waters of #LeggingsGate. In case you missed that one, the turmoil was caused by the airline declining to let two women on board dressed in leggings. The people concerned were so-called pass riders; United employees or family […]

Kettlegate – a cyber-storm in a tea cup

Go to Google and type in the word “Tea”, nothing else just those three letters, and you might expect to find different brands of tea that are for sale, perhaps a history of tea, but what you’ll actually find is the story of one Englishman, his desire for a cup of tea and a recalcitrant […]

A pilot’s guide to crisis management

A pilot’s guide to crisis management Richard Whitby considers that navigating a plane and navigating a crisis may have quite a bit in common. “Final check, then apply full power,” says the instructor. I’m hunched over the controls of the Cessna light aircraft, my palms sweating and my head full of figures. The pilot of […]

Making resilience pay – case study

The over-riding desire among risk mangers is to increase resilience and develop a dynamic response capability that enables a firm to react effectively when crisis strikes. Scenario based simulation exercises provide an excellent opportunity to kick-start the process. Exercises are valuable whether bosses are present or not, but make no mistake resilience costs money. Getting […]

The future of crisis consultancy

The following is a transcript of a talk given recently by Jim Preen, head of media at Crisis Solutions I was recently asked: What will crisis consultancy look like in 2020? The big change for us who work in crisis management is what I’m going to call convergence. Largely it’s the convergence of technologies. I […]

Spring into action: 10 things that keep executives awake at night

Crisis management capabilities It’s spring, though someone seems to have forgotten to tell the weather, and time to freshen up your crisis management capabilities Take out your crisis plan, dust it down and check that it’s still fit for purpose. Here’s a new risk list to keep you focussed. Following interviews with more than 1,400 […]

Crisis simulation jargon buster

At Crisis Solutions we pride ourselves on being as jargon free as possible, but during exercises and tests we do use certain acronyms and phrases that might confuse. To old hands they will be second nature, but for those new to business continuity they may be as clear as ancient Aramaic. So here is the […]