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Case Study

Red Funnel Ferry collision: Poor Crisis Communication

Yesterday a Red Funnel Ferry hit several moored yachts and ran aground just off Cowes in the Isle of Wight. Fortunately nobody was hurt as a result of the collision, which happened in thick fog. A sunken yacht with her mast poking out of the water was confirmed by the coastguard as having been hit […]

Crisis Leadership: Sir Craig Mackey

An inquest into the death of the Westminster attacker, Khalid Masood, heard that Sir Craig Mackey, Deputy Commissioner of the Metropolitan Police, was being driven out of the Houses of Parliament on 22 March 2017 and witnessed Masood stabbing PC Keith Palmer to death. Masood had run down pedestrians on Westminster Bridge and crashed his […]

Sewing needles in strawberries devastate Australian farmers

Risks take many shapes and forms. The latest comes in the seemingly innocent guise of a sewing needle. It’s not front page news in the UK, but the discovery of needles hidden in strawberries, has caused alarm across Australia. Punnets of contaminated strawberries have been reported across six Australian states, with several brands being recalled. The […]

Where the hell is Mark Zuckerberg?

Facebook is in serious trouble with its stock tumbling. The company recently lost more than $50 billion in market value as a result of revelations that British company Cambridge Analytica harvested data from 50 million Facebook users without their permission. Facebook says this does not constitute a data breach and both companies deny breaking the […]

British Airways: Reputation meltdown

British Airways has just suffered a torrid bank holiday weekend with all flights cancelled and thousands of disgruntled passengers making their anger felt on social media. A massive IT meltdown has triggered reputation meltdown. The cause for once was not cyber related as was first suspected. More than £350m has been wiped off the value of […]

Cyber-protection following the ‘WannaCry’ attack

What to do now and how to plan and prepare for future cyber-attacks Friday’s WannaCry cyber-attack has kicked up quite a storm. The global reach has been unprecedented and the language used to describe it, nothing short of incendiary. The Microsoft president, Brad Smith called it the equivalent of “the U.S. military having some of […]

Hack attack? The French fight back

Worried your company could face digital disruption, that hackers might come calling? Here’s proof you can fight back. Hacking political campaigns is starting to become almost routine. The Democratic party in the US were subject to the delicate attentions of Russian hackers and the fallout from that, with the sacking of FBI director James Comey, […]

United Airlines suffers PR turbulence

Let’s face it United Airlines has form. In March of this year they were engulfed in the choppy waters of #LeggingsGate. In case you missed that one, the turmoil was caused by the airline declining to let two women on board dressed in leggings. The people concerned were so-called pass riders; United employees or family […]

Kettlegate – a cyber-storm in a tea cup

Go to Google and type in the word “Tea”, nothing else just those three letters, and you might expect to find different brands of tea that are for sale, perhaps a history of tea, but what you’ll actually find is the story of one Englishman, his desire for a cup of tea and a recalcitrant […]

A pilot’s guide to crisis management

A pilot’s guide to crisis management Richard Whitby considers that navigating a plane and navigating a crisis may have quite a bit in common. “Final check, then apply full power,” says the instructor. I’m hunched over the controls of the Cessna light aircraft, my palms sweating and my head full of figures. The pilot of […]