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The following "thumbnails" give an idea of the kind of projects we undertake with our clients.
The Client: The client is targeting to become the biggest provider of mobile communications in the world. The Work: We have been asked to simulate a critical problem within this company, enabling the Global Crisis Management Team an opportunity to rehearse its capabilities. Benefits to the Client: Yet to be ascertained.
Global Resilience at a leading Investment Bank The Client: One of the world leaders in investment banking, fixed income and equities. The Work: Crisis Solutions have worked with this client for over four years. They have business continuity plans for each division and engage Crisis Solutions to deliver an annual test of the plans, processes and people. On one occasion we were asked to provide character assessments on the members of the Crisis Management Team, the Incident Response Team and the Media Response Team. The scenarios for each test are different, but this client has asked us to simulate a terrorist attack, a reputational attack and a hostage situation involving a former employee. Benefits to the Client: Following each test the client adjusts and improves the business continuity plans and the crisis management plans.
Business Continuity for the Largest Construction Project in the World The Client: This client is a major oil and gas venture creating the largest construction project in the world in order to extract natural resources in Asia. The Work: We helped them create business continuity plans in three countries across two continents. Benefits to the Client: Ensuring the resilience of a multi-million dollar construction and engineering project.
A Crisis Simulation for a Global Property Adviser The Client: The client is one of the world’s leading property advisers. The Work: This client has asked Crisis Solutions to prepare and deliver a crisis simulation for its senior management team. Benefits to the Client: Yet to be ascertained.
Annual Testing at a Major Asset Management company The Client: One of Europe’s largest Asset Managers. The Work: This is another client that has engaged Crisis Solutions for four years in a row. We provide annual testing events to allow this client to try new resilience tools and techniques. As an example, during one event this client wished to try out a new communication technique throughout its crisis management teams and operational business continuity teams. We designed a “testbed” exercise to allow this to be practised against measurable performance improvements. Benefits to the Client: This client has developed a more sophisticated and resilient approach to major incidents during the years that we have worked with them. In addition, they have been able to trial a new communication technique in an exercise environment, without the risk of affecting day-to-day business.
UK Government National-Level Contingency Exercise The Client: An important central Government Department The Work: Crisis Solutions has been appointed to advise a UK Government Department on a national-level contingency exercise. The exercise will take place in mid 2006. Crisis Solutions' role will be to provide expert advice during the design phase, facilitate the strategic teams and provide support to the analysis and reporting process
Ongoing Major Resilience and Incident Management Programme for one of the Largest Financial Services Groups in the World The Client: One of the largest financial services organisations in the world. The Work: For four years in a row now, Crisis Solutions have been engaged to provide a crisis and resilience management programme for one of the world’s largest financial services groups. This has consisted of training and exercising events for various teams at all levels from very senior management to operational business units, as well as specific projects to develop tools, methodologies, plans and guides for building resilience. The current programme is complex and varied with, on average, an event being delivered every month. Twice a year we design and deliver major multi-centre crisis simulation exercises involving in excess of 100 participants and supported by teams of Crisis Solutions specialists. The tools, methodologies and processes have been co-developed by Crisis Solutions and the client and include many enablers for building resilience, making decisions and communicating in a crisis. These have been propagated throughout the group. Benefits to the Client: Since working with Crisis Solutions this group believes it has become a world-leader in resilience and readiness. The incident management toolkit we developed for this client was used extensively and successfully during a recent real-live crisis following the catastrophic impact of Hurricane Ivan on the Cayman Islands.
Enhancing Crisis Management at a Global Investment Bank The Client: The UK Head Office of one of the Oldest Banks in the United States, providing a wide range of securities and treasury management services. The Work: We have been asked to prepare and deliver a crisis simulation for this client’s senior management team. Benefits to the Client: Yet to be ascertained.
Training and Testing Programme for 2006 for a Major UK Insurer The Client: This insurer is a leading insurance provider in the UK. The Work: For the second year in a row we have helped this client to develop a series of training and exercising events to enable them to verify their Business Continuity Plans. The programme enables us to uncover gaps in the plans and to establish whether assumptions made in the plans are correct. This client also asked us to develop ground-breaking benchmarking standards for their resilience capability, enabling them to ensure year-on-year resilience improvements whilst at the same time justifying the costs of the programme. Benefits to the Client: The client has significantly improved its crisis preparations using a cost-effective process, benchmarked against our findings at similar financial services companies.
Business Continuity for a Leading Life Assurance Group The Client: One of Europe’s largest mutual life assurance and financial services groups with funds under management exceeding £100bn. The Work: During 2004 and 2005 this client has asked Crisis Solutions to arrange a test of their business continuity and crisis management plans. This will continue in 2006. The client had not carried out any major testing when we first partnered with them, so we first designed a series of workshops to remind people of their roles and responsibilities. We also briefed the Chief Executive and his team, as they were to be deployed to challenge the other teams by requesting regular reports and updates from the Crisis Management Team. At the same time the operational business units used their plans to recover their business areas, interfacing all the time with the Crisis Management Team. Benefits to the Client: A number of gaps and incorrect assumptions were found in the plans and the plan holders have undertaken to update the plans. Crisis Solutions arranged a series of events to test elements of the resilience preparation throughout 2005 and this continues in 2006.
A Multi-Agency Exercise for UK Government Departments The Client: A number of central Government Departments The Work: Crisis Solutions has been appointed to design and deliver a complex multi-agency exercise for UK Government Departments. The national-level contingency exercise will take place in 2006. Crisis Solutions' role will be to design the scenario, organise the delivery of the exercise, facilitate key inter-departmental teams and provide a comprehensive report
Global Supply Chain work with a Major Cosmetics organisation The Client: A world-renowned cosmetics organisation. The Work: We have been working with this client over four years now, building resilience in their global supply chain throughout Europe. Benefits to the Client: We are increasing this client’s ability to maintain its supply chain across Europe.
Crisis Management at a Leading Energy Services Provider The Client: A Leader in Energy and Environmental Services. The Work: For the second year running we have been asked to prepare and deliver a programme of crisis management events, culminating in a major crisis simulation. Benefits to the Client: This client has developed its crisis readiness to the extent that it is confident that it can now handle a serious incident involving serious casualties and extensive media coverage.
2006 Incident Response Programme with a leading UK Bank The Client: One of the Big Five banks in the UK. The Work: We began working with this client during 2004 and following a senior management exercise we were asked to assist with a programme of training and testing workshops and desktop exercises. We have also been retained as advisers in a ground-breaking project to understand the group’s threat / dependency relationships for which we are using our own “Centres of Gravity” methodology to assess resilience and market impacts. Benefits to the Client: The client is benefiting from leading-edge thinking developed by Crisis Solutions using our experience in financial services as well as non-financial services sectors.
Increasing Resilience within a Major Air-traffic Control Organisation The Client: A major air-traffic control organisation. The Work: This client is a high-availability organisation – failure is not an option. We have been working with this client for a number of years increasing their ability to handle a crisis and providing business continuity throughout their organisation. Benefits to the Client: Increased resilience in all aspects of this operation.
Crisis Management at a Global Leading Train Leasing Company The Client: This client is one of the UK’s leading investors and owners of trains. The Work: We have been asked to prepare and deliver a crisis simulation for this client’s senior management team. Benefits to the Client: Yet to be ascertained. |
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